GIFT CARD REFUNDS
If you purchased an online gift card between March 16th and May 16th of this year, any unused balance on your gift card will be refunded without question. Please contact us by June 15th with as many details as possible at firstname.lastname@example.org
If you purchased a gift card from us prior to March 16th, please note that our gift card provider requires the following information to be able to begin the process of a refund:
- Original purchaser’s name
- Original purchase date (purchased no more than 12 months ago)
- Last four numbers from the credit card used for the purchase
- Full gift card number(s)
- Exact transaction amount
- Scan or photo of original purchase receipt (if possible)
- Submit information by June 15, 2020 to email@example.com
Gift card processing companies are not set up to grant refunds, but under these awful circumstances, we are working with our provider to accommodate our guests to the best of our ability.
Thank you for your understanding, particularly with the high volume of requests we are experiencing.